Frequently Asked Questions
Expert solutions and volume savings for your professional projects.
How do I qualify for bulk pricing on my order?
Bulk pricing is automatically applied to orders meeting specific quantity thresholds. For large-scale multifamily developments or commercial projects, please contact our sales team directly for a customized quote.
What is the typical lead time for commercial-grade shipments?
Standard inventory items typically ship within 3-5 business days. For large-scale volume orders or custom commercial finishes, lead times can range from 2 to 6 weeks depending on the product category.
Do you offer job-site delivery for multifamily construction projects?
Yes, we specialize in coordinated job-site deliveries. We can arrange for liftgate service, scheduled drop-offs, and phased shipping to match your construction timeline.
What is your return policy for overstocked project materials?
We accept returns on unopened, standard stock items within 30 days of delivery, subject to a 15% restocking fee. Please note that custom-ordered commercial products are non-returnable.
Are your products compliant with commercial building codes?
All products in our commercial catalog are selected for their durability and compliance with industry standards, including ADA requirements and fire safety ratings where applicable.
Can I request product samples for a client presentation?
Absolutely. We offer finish and material samples for most of our home hardware and fixture lines to ensure they meet your project's aesthetic and quality requirements.